About Us
The Member Services team is based in Bali, Indonesia, The Island of The Gods and is exclusively composed of specialists from the hotel, marketing and Internet industries. Each day our team members endeavour to develop and to improve the services proposed on the Serenity VIP websites to give a greater selection of products and services to our members.
Our aim is to give you a selection of villas, hotels and activities based on criteria of quality, comfort and service. Where possible we wish to give you the opportunity to book online and to access in real time the hotels' availabilities.
Our Vision and Mission Statement
Our philosophy is simple. As a Serenity VIP member we appreciate the trust you have placed in us and we will never take advantage of that. It is our aim to fulfill all accommodation and activity needs and to do so at the right price. Through superior customer service you will receive a prompt, professional, friendly and courteous service - whatever your request may be. We want to save you time, we want to save you money and we want to make sure that wherever you choose to go in the world, however short or long your journey is, you can rest assured that your arrangements will be dealt with as quickly and efficiently as possible.